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DP 8.13 hpdp-as is down after IDB restore

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omnisv -status

    ProcName      Status  [PID]

==============================

    crs         : Active  [4952]

    mmd         : Active  [2596]

    kms         : Active  [4076]

    hpdp-idb    : Active  [5104]

    hpdp-idb-cp : Active  [3740]

    hpdp-as     : Down                    <<<<<<<<<<<<<<<<<<<<<<<<<<

    omniinet    : Active  [3888]

    Sending of traps disabled.

==============================

Status: At least one of the Data Protector processes/services is not running.

 

hpdp-as

 The Data Protector Application Server (hpdp-as) service is used for connecting the GUI to the IDB through a HTTPS connection (web services). It runs on the Cell Manager and has a local connection to the hpdp-idb-cp service.

 

=> CM is up but cu cannot run DP GUI.

 

From logs :

 

boot.log

 

08:11:22,663 ERROR [org.jboss.as.controller.management-operation] Operation ("add") failed - address: ([("deployment" => "jce-serviceregistry.war")]) - failure description: "JBAS018717: No deployment content with hash 37f0daa24663c15e2581f39d35619f98c6b179e8 is available in the deployment content repository for deployment 'jce-serviceregistry.war'. This is a fatal boot error. To correct the problem, either restart with the --admin-only switch set and use the CLI to install the missing content or remove it from the configuration, or remove the deployment from the xml configuraiton file and restart.."

 

 

run.log

 

08:11:22,663 ERROR [org.jboss.as.controller.management-operation] Operation ("add") failed - address: ([("deployment" => "jce-serviceregistry.war")]) - failure description: "JBAS018717: No deployment content with hash 37f0daa24663c15e2581f39d35619f98c6b179e8 is available in the deployment content repository for deployment 'jce-serviceregistry.war'. This is a fatal boot error. To correct the problem, either restart with the --admin-only switch set and use the CLI to install the missing content or remove it from the configuration, or remove the deployment from the xml configuraiton file and restart.."

 

It is pointing to the file jce-serviceregistry.war.

 

 

 This file is in the 

 

 Directory of C:\Program Files\OmniBack\bin\components

 

09/27/2015  07:49 AM    <DIR>          .

09/27/2015  07:49 AM    <DIR>          ..

10/07/2014  10:23 AM         2,451,770 dp-jobexecutionengine-backup.war

02/05/2014  04:02 AM         2,238,058 dp-jobexecutionengine-consolidation.war

02/05/2014  04:02 AM         2,237,948 dp-jobexecutionengine-copy.war

02/05/2014  04:02 AM         2,238,186 dp-jobexecutionengine-verification.war

02/05/2014  04:02 AM         3,027,539 dp-loginprovider.war

02/05/2014  04:02 AM        17,228,657 dp-scheduler-gui.war

12/09/2014  03:01 AM         3,533,744 dp-webservice-server.war

02/05/2014  04:02 AM         3,241,222 jce-dispatcher.war

 

02/05/2014  04:02 AM         2,121,244 jce-serviceregistry.war

 

12/11/2014  12:25 AM         2,616,488 ormapper.dll

12/11/2014  12:28 AM         3,045,032 PocoLogger.dll

12/11/2014  12:28 AM         2,786,984 ScaContainer.dll

12/11/2014  12:28 AM         2,312,872 SerializerBasic.dll

12/11/2014  12:29 AM         2,130,600 SerializerFwsTypes.dll

12/11/2014  12:29 AM         2,814,120 ServiceFactory.dll

              15 File(s)     54,024,464 bytes

               2 Dir(s)  84,904,427,520 bytes free

 

 

File is in the DP HOME DIRECTORY - where all binary executable file reside.

 

DP_HOME_DIR=C:\Program Files\OmniBack\

 

 

Customer shared information that this is DR server and they are trying to restore IDB (from the PROD CM).

 

After many denials from different member of the customer team, one of them admitted they've made changes on C:\Program Files\OmniBack\.

 

Since they just need to restore + recover IDB (from an IDB backup tape) into a newly installed and functional CM (replacing the blank IDB), they only need to touch files inside the DP_DATA_DIR=C:\ProgramData\OmniBack\ directory.

 

 

FIX

 

Redo all steps and ensure only related IDB files will be updated/changed or touched. Only files inside DP_DATA_DIR=C:\ProgramData\OmniBack\ directory.

 

Dont make any changes on DP_HOME_DIR=C:\Program Files\OmniBack\ when doing an IDB restore/recover.

 


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