Hi. I've a "little" problem with a customer. Theu uses an Ultrium with Data Protector Express 4 and 5 tapes (one for each working day). Unfortunatly, I don't know so well Data Protector...
They were infected by cryptolocker, so I tried to restore data from tapes (all backup reported as completed without errors), but I can't access to any tape. I tried to reimport the tape, to restore, to verify the support but nothing... Empty log and faulty operation. So I bring 4 tapes at office (I leave the fifth at the customer to make some other test), put an ultrium on a PC, tried with DP 4, 6 and 9 but I can't import any tape. I tried almost anything but it doesn't work. It works for 40-60 min on tape and it fail. With DP9 I've always the same error: "[90:54] Cannot open device (medium error.)"
If somebody have any idea...
Thanks
