Services UP but no response from Cell Manager

I have a serious problem in my Data Protector, after upgrading to version 9.07 the application is running out action intermittently.

When the error occurs, I can not open the GUI and also can not run any command via Prompt.

Interestingly, the services are all up and do not show any errors. In the event viewer it is possible to identify the following related to a DLL problem:

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18007, time stamp: 0x55c4c16b

I'm open incident at HP but the team failed to solve. Someone has been there and can help me?

Thanks.