(DP) Support Tip: Post-reinstallation script for the StoreOnce Software Deduplication failed.

PROBLEM

In the more recent Data Protector versions, The StoreOnceSoftware service or daemon is being stopped during the installation of any (StoreOnce) patch or bundle. Sometimes this is leading to an error like this:

"Post-reinstallation script for the StoreOnce Software Deduplication failed with ...."

The setup logs of the bundle installation can usually be found somewhere under:

C:\Users\Administrator\AppData\Local\Temp

The issue that occurred is possibly this:

 -->

[ 99] INFO: :53:22.418: (10) [CRITICAL] Post-reinstallation script for the StoreOnce Software Deduplication failed with the output:

Stopping StoreOnceSoftware service...

Starting StoreOnceSoftware service...

The service failed to start with error 1056.

The service creation failed.

[ 99] passed to stderr: :53:22.418: (10) [CRITICAL] Post-reinstallation script for the StoreOnce Software Deduplication failed with the output:

Stopping StoreOnceSoftware service...

Starting StoreOnceSoftware service...

The service failed to start with error 1056.

The service creation failed.

<--

Error 1056 means:

ERROR_SERVICE_ALREADY_RUNNING

1056 (0x420)

An instance of the service is already running.

So, the script was trying to start the service even before it was fully stopped.

WORKAROUND

Stop all stores and the service/daemon before starting the installation.

FIX

(Change Request number will appear here as soon as it is available)