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HP Data Protector 8.10 problem with Virtual Machine backup

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Hello,
I'm sometimes receive error message "[145:575]", but if I run backup job again everything is OK. I think that is very strange. Can you tell me what can be a problem? I send you some information about Cell Manager and backuped host:

 

Cell Manager:
Product version: A.08.10
Internal build version: 201

 

Backuped Host:
Installed components:

Core Component BDL813
Core of Integration component BDL813
Disk Agent BDL813
General Media Agent BDL813
User Interface BDL813
Cluster Server BDL813
Virtual Enviroment Integration BDL813
English Documentation (Guides, Help) BDL813
Core Technology Stack BDL813

 

Error mesage from eventlog on Hyper-V server:

Failed to create the volume shadow copy inside of virtual machine 'WEBSERVER'. (Virtual machine ID 0B158728-00F9-4A6E-AEA2-60AEBB7D3BA3)

 Error message:

Session Errors
Cell Manager: servername.domain.com
Creation Date: 29.1.2015 9:58:41
Report Messages Other Than Normal [Common]:
VSS Agent finished with errors.
Report Messages Other Than Normal [servername.domain.com]:
[Critical] From: BSM@server.domain.com "SERVERS" Time: 29.1.2015 3:02:35
None of the Disk Agents completed successfully.
Session has failed.
Report Messages Other Than Normal [servername.domain.com]:
[Major] From: OB2BAR_VSSBAR@servername.domain.com "HyperV" Time: 29.1.2015 3:01:56[145:575] Writer 'Microsoft Hyper-V VSS Writer' failed to prepare files for backup:Reported state: VSS_WS_FAILED_AT_PREPARE_SNAPSHOT
Expected state: VSS_WS_WAITING_FOR_BACKUP_COMPLETE
Failure code: VSS_E_WRITERERROR_RETRYABLE
[Major] From: OB2BAR_VSSBAR@servername.domain.com "HyperV" Time: 29.1.2015 3:01:56
Cannot perform backup of:
'/Microsoft Hyper-V VSS Writer/Virtual Machines/Backup Using Child Partition Snapshot\WEBSERVER',
which contains data in:
C:\ClusterStorage\volume1\hyper-v test\WEBSERVER\Virtual Machines\0B158728-00F9-4A6E-AEA2-60AEBB7D3BA3.xml
C:\ClusterStorage\volume1\hyper-v test\WEBSERVER\virtual hard disks\WEBSERVER_293C2B12-CD61-4C6D-BA88-FA0A329DECCE.avhdx
C:\ClusterStorage\volume1\hyper-v test\WEBSERVER\virtual hard disks\WEBSERVER.VHDX
C:\ClusterStorage\volume1\hyper-v test\WEBSERVER\Snapshots\40A18D9A-CFCE-4780-99D1-A4CA2C00BF50.xml
C:\ClusterStorage\volume1\hyper-v test\WEBSERVER\Snapshots\40A18D9A-CFCE-4780-99D1-A4CA2C00BF50\*
C:\ClusterStorage\volume1\hyper-v test\WEBSERVER\Snapshots\0B158728-00F9-4A6E-AEA2-60AEBB7D3BA3-BackupSnapshot.xml
C:\ClusterStorage\volume1\hyper-v test\WEBSERVER\virtual hard disks\WEBSERVER_293C2B12-CD61-4C6D-BA88-FA0A329DECCE-ChildVhd.avhdx
[Major] From: OB2BAR_VSSBAR@servername.domain.com "HyperV" Time: 29.1.2015 3:01:56
There is no data to be backed up.
[Major] From: OB2BAR_VSSBAR@servername.domain.com "HyperV" Time: 29.1.2015 3:02:32
Backup failed.
[Major] From: VEPALIB_HYPERV@servername.domain.com "HyperV" Time: 29.1.2015 3:02:34

 If I list vsswriter, all writers are in correct state (Stable/ No error):

PS C:\Windows\system32> vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-lin
(C) Copyright 2001-2012 Microsoft Corp.
Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No error
Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error
Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error
Writer name: 'Cluster Shared Volume VSS Writer'
Writer Id: {1072ae1c-e5a7-4ea1-9e4a-6f7964656570}
Writer Instance Id: {a03e7deb-5b40-4346-aa85-190d73a64174}
State: [1] Stable
Last error: No error
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {ad8e0863-03a9-4f13-bb49-15cff403c178}
State: [1] Stable
Last error: No error
Writer name: 'Microsoft Hyper-V VSS Writer'
Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de}
Writer Instance Id: {7d40f26e-abbf-431a-9f27-fe9f8fc7631d}
State: [1] Stable
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {5397ee47-69d6-4656-8ddb-784665f3592e}
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {3c520702-6aaf-4f5c-9f69-1ee03982bfb1}
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {4583df21-13e8-42ce-add8-4332356bc3b9}
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {cc42d8db-4f6c-4567-b324-2b60f5149334}
State: [1] Stable
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {16aeeae1-6bbf-43f9-9c32-b2c409bc9610}
State: [1] Stable
Last error: No error
Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {ab6a48b9-ffac-4df7-b006-62ba0001faa5}
State: [1] Stable
Last error: No error
Writer name: 'Cluster Database'
Writer Id: {41e12264-35d8-479b-8e5c-9b23d1dad37e}
Writer Instance Id: {7a58f7ee-c490-4a7c-b05d-b4bdbe3ff77e}
State: [1] Stable
Last error: No error

Please can you suggest me, what I have to try to resolve this strange problem?

Thanks.

 


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